Customer Support Specialist: Telecommunication & Remittance Expert

Tranglo Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications firm in Kuala Lumpur is seeking a Customer Support Specialist skilled in troubleshooting and SQL. The role involves providing exceptional support for international balance transfer and payment services, diagnosing technical issues, and documenting interactions. Candidates should have strong communication skills, a diploma in IT, and experience with tools like Zendesk or Slack. This position requires flexibility in shifts and a commitment to delivering excellent customer experiences.

Qualifications

• Proven expertise in troubleshooting and solving complex problems.
• Ability to manage multiple products effectively.
• Proficient in writing SQL queries for data retrieval and analysis.
• Excellent communication skills to convey technical information clearly.
• Familiarity with telecommunication and remittance protocols is a plus.

Responsibilities

• Provide exceptional customer support for balance transfer and payment services.
• Respond to inquiries through email, phone calls, and live chat.
• Diagnose and resolve technical issues related to transactions.
• Collaborate with teams to escalate complex issues.
• Document all customer support interactions for record-keeping.

Skills

Troubleshooting Skills

SQL Proficiency

Excel Skills

Communication Skills

Team Player

Education

Diploma in IT/Accounting/Banking and Finance or related field

Tools

Zendesk

Slack

Job description

A telecommunications firm in Kuala Lumpur is seeking a Customer Support Specialist skilled in troubleshooting and SQL. The role involves providing exceptional support for international balance transfer and payment services, diagnosing technical issues, and documenting interactions. Candidates should have strong communication skills, a diploma in IT, and experience with tools like Zendesk or Slack. This position requires flexibility in shifts and a commitment to delivering excellent customer experiences.