Customer Support Specialist (Arabic/Indonesian/Korean Speaker)

Job Expert; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is seeking a dedicated Customer Support Specialist fluent in Arabic, Korean, or Indonesian. This role involves providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience. The successful candidate will require excellent communication skills and a strong attention to detail. A minimum of one year of experience in customer service is preferred, and flexibility for shift work is necessary.

Qualifications

• At least 1 year of customer service support experience, preferably in a BPO or similar environment.
• Flexibility to work rotating shifts, including weekends and public holidays.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in Arabic/Indonesian/Korean and English.
• Support on product features and resolve technical or service issues.
• Document customer interactions accurately and follow up on pending cases.
• Collaborate with internal teams to resolve customer issues.
• Ensure timely response and resolution within SLA.
• Escalate complex cases to appropriate departments.
• Participate in continuous improvement initiatives for customer service processes.

Skills

Fluency in Arabic or Indonesian

Strong command of English

Excellent communication skills

Problem-solving skills

Attention to detail

Customer-focused mindset

Job description

Customer Support Specialist (Arabic/Indonesian/Korean Speaker)

We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team. The successful candidate will provide exceptional customer service, handle inquiries, resolve issues, and ensure a seamless customer experience.

Job Summary: We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team. The successful candidate will provide exceptional customer service, handle inquiries, resolve issues, and ensure a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in Arabic/Indonesian/Korean and English.
• Support on product features and resolve technical or service issues.
• Document customer interactions accurately and follow up on pending cases.
• Collaborate with internal teams (technical, operations) to resolve customer issues.
• Ensure timely response and resolution within SLA (Service Level Agreements).
• Escalate complex cases to appropriate departments when necessary.
• Participate in continuous improvement initiatives for customer service processes.

Requirements:

• Language Proficiency: Native or fluent in Arabic or Indonesian and strong command of English.
• Experience: At least 1 year of customer service support experience, preferably in a BPO or similar environment.
• Excellent communication and problem‑solving skills.
• Strong attention to detail and a customer‑focused mindset.
• Flexibility to work rotating shifts, including weekends and public holidays.