Customer Support Representative (Immediate Start)

Pacific Asiawide Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading advertising and branding solutions company in Kuala Lumpur is seeking a Customer Support Representative for an immediate start. The role involves serving as the main point of contact for customers, maintaining knowledge bases, and building strong relationships. The ideal candidate will possess excellent communication skills, a positive attitude, and the ambition to grow into leadership roles. Fresh graduates are encouraged to apply, and immediate availability is an advantage. This position offers opportunities for personal and professional growth.

Qualifications

• Must have excellent communication and interpersonal skills to assist customers.
• A positive attitude and self-motivation are essential for success.
• Willingness to learn and adapt in a fast-paced environment is crucial.

Responsibilities

• Serve as the primary point of contact for customers.
• Maintain and update knowledge bases to answer customer questions.
• Build strong relationships with customers by providing accurate information.

Skills

Excellent communication and interpersonal skills

Positive attitude with strong self-motivation

Ability to work independently and in a team

Willingness to learn and adapt

Education

Fresh graduates are encouraged to apply

Job description

Customer Support Representative (Immediate Start)

No matter your background, what matters most is your ambition. We’ll provide the training, tools, and mentorship. You bring the drive, the mindset, and the willingness to succeed. Together, we’ll build your future.

For over a decade, we’ve partnered with international clients, delivering results while building the next generation of leaders in our industry.

To be the leading provider of a wide range of advertising and activating branding of clients in term of their services and products in a convenient, relaxed, friendly environment that ensures the highest level of quality and the best value for money.

Culture

• Our organisation is committed to fostering an environment where every individual has access to the resources, mentorship, and training needed to maximise their potential. We maintain a strong support system to develop talent, cultivate leadership skills, and encourage continuous personal and professional growth.
• We place high value on interpersonal excellence, ambition, and a willingness to embrace new challenges. By promoting a culture of learning, collaboration, and achievement, we ensure that our people have every opportunity to succeed.
• Respect and fairness.
• Trust and integrity.
• Growth mindset.
• Teamwork.
• People engagement and opportunities for advancement.
• Communication and transparency.
• Diversity.
• Results.

We are Malaysian leading outsourcing channel advertising and brand solutions organisation!

Everywhere we work, we achieve remarkable impacts. Pacific Group Business Owners have pioneered a cost effective and efficient method of marketing goods and services directly to people in their homes and workplaces.

Our formula works, whether the product is a financial service, a cable TV service, a broadband system, a leisure voucher or a restaurant food to name a few of our products and services.

At the heart of Pacific Group’s success story is the pulling power of the face‑to‑face “human commercial”, which combines the information of a scripted advertisement with the reassurance of a word of mouth recommendation.

Each division in the Pacific Group is dedicated to a particular market opportunity. The remarkable growth in our division demonstrates that our way of marketing works.

Responsibilities

• Customer Interaction: Serving as the primary point of contact for customers, providing assistance and information.
• Knowledge Base: Maintaining and updating knowledge bases to quickly answer customer questions.
• Communication: Communicating effectively with customers.
• Relationship Building: Building strong relationships with customers.
• Provide accurate product/service information.
• Resolve issues professionally and efficiently.
• Learn and understand company operations across departments.
• Support senior managers in day‑to‑day tasks and strategic planning.

Requirements

• Excellent communication and interpersonal skills.
• Positive attitude with strong self‑motivation.
• Willingness to learn and adapt in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Ambition to grow into leadership or management roles.
• Fresh graduates are encouraged to apply.
• Immediate availability is an advantage.