Customer Support Executive - Contract

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading office solutions company in Petaling Jaya is seeking a Billing Executive. Responsibilities include conducting meter readings, managing billing operations, and analyzing customer usage. Candidates should possess a diploma in Business Studies or Finance and have good communication skills in both English and Malay. This role is vital for ensuring accurate billing and customer support.

Qualifications

• At least 1 year of related working experience.
• Preferably Executive specializing in Customer Service.
• Fluent in English and Malay, both spoken and written.

Responsibilities

• Conduct meter readings and billing for accounts.
• Verify meter readings using multiple channels.
• Monitor customer usage patterns for anomalies.
• Prepare and submit credit notes for discrepancies.
• Guide Billing Specialists in resolving issues.

Skills

Good communication skills in English

Good communication skills in Malay

Education

Diploma / Advanced Diploma in Business Studies

Professional Certificates in Finance / Accountancy

Job description

Overview

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Responsibilities

• Conduct meter readings and billing for Rental and TGS accounts to ensure complete coverage and accurate invoicing.
• Verify meter readings using multiple channels (calls, emails, SMS, CSRC, etc.).
• Monitor customer usage patterns to identify anomalies and ensure billing accuracy.
• Update meter readings and process billing promptly, including issuing tax invoices to customers.
• Prepare and submit credit notes for any discrepancies or inaccurate billing.
• Maintain and file all billing-related documents in accordance with company policies.
• Analyze customer usage trends and prepare billing reports for submission to the immediate superior or manager.
• Maintain accurate customer master data to support reliable billing processes.
• Respond to internal and external customer inquiries related to billing and other matters concerning the Customer Support Department.
• Provide regular feedback and recommendations to management for continuous improvement.
• Assist in project management activities including chairing status meetings, tracking open issues, preparing reports, and recommending actions to ensure timely project delivery.
• Oversee daily operations, monitor team performance, ensure KPI achievement, and support the preparation of management reports.
• Guide and support Billing Specialists in resolving billing-related issues.
• Liaise with relevant departments to follow up on billing-related matters and ensure smooth interdepartmental coordination.
• Perform other related functions as required to support the billing and customer support operations.

Qualifications

• Candidate should possess a Diploma / Advanced Diploma, Professional Certificates or equivalent in Business Studies / Administration / Management, Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 Contract positions available