Customer Support Executive

MUSIXMUSIX Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A media streaming services firm in Kuala Lumpur is seeking an Account Manager to build relationships with key clients and oversee service delivery. The ideal candidate will have a diploma in Information Systems or a related field, along with strong problem-solving skills and fluency in English. Responsibilities include managing client onboarding, providing training, and delivering performance reports. The role offers a hybrid work model with various perks including allowances and career opportunities across the region.

Benefits

5-day work week

Hybrid working model

Commute and 4G/5G allowance

Tea & coffee pantry

Annual leave

Sick days

Parental leave

Qualifications

• Diploma or degree in Information System or related field.
• Good communication skills and patience in dealing with clients.
• Analytical mindset to resolve support cases.

Responsibilities

• Build and maintain relationships with key clients.
• Manage platform accounts and client playlists.
• Oversee the client onboarding process.

Skills

Problem-Solving

Analytical Thinking

Good Communication

Structured and Organized

Patience and Empathy

Fluency in English

Conversational in Bahasa Malaysia

Education

Diploma/Tertiary Graduate in Information System or Management/Business IS related field

Job description

As we are rapidly expanding, we are looking to fill executive positions in our account management department. This role will be working with cross functional teams from sales & marketing to engineering to music production and the management in all aspects of account management operations such as solutioning, system & service delivery, onboarding, problem solving and reporting.

Responsibilities

• Build and Maintain Relationships: Develop strong, long‑term relationships with key clients and act as the main point of contact for their needs.
• System & Service Delivery: Manage platform accounts and system devices for clients, and manage client playlists on our platform.
• Client Onboarding: Manage the client onboarding process to ensure new customers are successfully introduced to the company’s products or services.
• Training: Provide product or service training and support to clients as needed, ensuring they can use the company’s solutions effectively.
• Problem‑Solving: Address customer queries, concerns, or complaints efficiently and escape issues when necessary.
• Problem Prevention: Anticipate potential issues and address them before they become problems that might affect client satisfaction or retention.
• Regular Communication: Conduct regular check‑ins with clients through calls, emails, or meetings to ensure their satisfaction and address any potential issues early.
• Feedback Gathering: Collect and analyze client feedback to improve services or products and provide suggestions for continuous improvement.
• Performance Reporting: Manage documentation and prepare regular reports on account performance, including customer satisfaction, issue resolution metrics and usage statistics.
• Data Analysis: Analyze client data, trends, and performance metrics to anticipate client needs and proactively address them.

Qualifications

• Diploma/Tertiary Graduate in Information System (IS) or Management/Business IS related field, with a knack for IT, Apps and gadgets.
• Problem‑Solving and Analytical Thinking when dealing with support cases.
• Good Communication and interpersonal skills.
• Structured and Organized in managing customer accounts.
• Patience and Empathy in dealing with customer queries and complaints.
• Willing to Guide and Share knowledge with team members and interns.
• Fluency in English but Conversational in Bahasa Malaysia is preferred for operational and customer communication.
• Fresh graduates are welcomed to apply as well.

If you are detail‑oriented, have a good balance of management skills and technical proficiency, you will want to discuss your opportunity with us.

What we offer

• 5‑day work week.
• A hybrid model combining working from the office and from home.
• Commute and 4G/5G allowance, tea & coffee pantry, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, regional business in media streaming services for some of the largest brand names in the region.
• We provide regional career opportunities for our employees at our regional offices in Singapore, Indonesia and more.