Customer Support Associate with Italian

Teleperformance; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is looking for a Customer Support Associate fluent in Italian. This role focuses on delivering high-quality customer service through email, chat, and phone for high-profile clients in the online sector. The ideal candidate has strong communication skills, experience in customer service, and is available for a minimum of 130 hours per month. The position offers a hybrid work model, onboarding support, and various development opportunities.

Benefits

Access to MyBenefit platform

Friendly and innovative work environment

Opportunities for development within company

Qualifications

• Fluency in written and spoken Italian is needed.
• Experience in the call center or customer service industry is preferred.
• Excellent communication and problem-solving skills are critical.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Meet deadlines in a fast-paced environment.

Skills

Fluency in written and spoken Italian

Intermediate level of written and verbal English

Excellent communication skills

Good analytical and organizational skills

Education

High school diploma or equivalent

Job description

Customer Support Associate with Italian

Miejsce pracy: Kraków

In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Italian.
• Intermediate level of written and verbal English.
• Available for a minimum of 130 hours per month.
• Experience in the call center or customer service industry.
• Excellent communication skills.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus

What we offer:

• Civil contract.
• Salary range: 42,50-50,00 PLN gross/h.
• Hybrid collaboration from Kraków.
• Onboarding and training.
• Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
  healthcare or codes for other services such as shopping, travel, massage or food and
  many more).
• Cooperation in a friendly, innovative and multinational environment allowing youto improve your language and personal skills.
• Opportunity for development within the structures of our company.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Language verification.
• Online interview with a recruitment representative and Team Manager.
• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!