Customer Support

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions provider in Kedah is seeking Customer Service Executives to deliver exceptional support within the logistics sector. The ideal candidate will have excellent communication skills in both Malay and English, with a diploma or higher qualification. Responsibilities include responding to inquiries, resolving complaints, and recording customer feedback. Benefits include EPF, Socso, promotional opportunities, and professional development. Immediate start available.

Benefits

EPF

Socso

Birthday Leave

Annual Leave

Maternity Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced environment and work under pressure.
• Willing to learn and a team player.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.

Job Type

• Full-time, rotational shift, 5 days a week.

Salary

• Basic RM2000.
• Performance KPI (up to RM250 per month).

Benefits

• EPF, Socso.
• Birthday Leave.
• Maternity leave.
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion.
• Professional development.

Expected Start Date

• Immediately.

Know more about us at

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.my/