Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to customer inquiries via phone and email, ensuring a professional image while representing the brand. The ideal candidate will possess strong interpersonal skills, a customer-oriented mindset, and the ability to handle queries with empathy and professionalism. Join a dynamic team that values excellence and continuous improvement, where your contributions will significantly impact customer loyalty and brand perception. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 6 months experience in customer support or relevant fields.
• B2 level English proficiency required for effective communication.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma in any discipline

B2 level English Language proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to customer inquiries via phone and email, ensuring a professional image while representing the brand. The ideal candidate will possess strong interpersonal skills, a customer-oriented mindset, and the ability to handle queries with empathy and professionalism. Join a dynamic team that values excellence and continuous improvement, where your contributions will significantly impact customer loyalty and brand perception. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.