Customer Success Specialist: Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

An established industry player is looking for a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will respond to customer inquiries, manage concerns, and provide essential support through various communication channels. The ideal candidate will embody the values of responsibility and excellence, ensuring a professional image while interacting with customers. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact customer experiences. If you are passionate about communication and eager to make a difference, this role is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Analytical Skills

Critical Thinking

Emotional Intelligence

Communication Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is looking for a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will respond to customer inquiries, manage concerns, and provide essential support through various communication channels. The ideal candidate will embody the values of responsibility and excellence, ensuring a professional image while interacting with customers. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact customer experiences. If you are passionate about communication and eager to make a difference, this role is perfect for you.