Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and drive brand loyalty. In this dynamic role, you will be the primary point of contact for customers, ensuring their inquiries are handled with professionalism and empathy. You will support customers in placing online orders, manage concerns, and provide timely assistance through various communication channels. This position offers a fantastic opportunity to develop your interpersonal skills while working in a fast-paced environment. If you are passionate about customer service and eager to make a positive impact, this role is perfect for you.

Qualifications

• Minimum 6 months experience in customer support or relevant fields.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Positive Attitude

Education

Bachelor’s Degree

Diploma or Equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and drive brand loyalty. In this dynamic role, you will be the primary point of contact for customers, ensuring their inquiries are handled with professionalism and empathy. You will support customers in placing online orders, manage concerns, and provide timely assistance through various communication channels. This position offers a fantastic opportunity to develop your interpersonal skills while working in a fast-paced environment. If you are passionate about customer service and eager to make a positive impact, this role is perfect for you.