Customer Success Specialist - Mandarin (Relocate to KL)

TP; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Malacca is seeking a Customer Success Specialist to respond to customer queries, manage concerns, and provide information through phone and email. Candidates should be fluent in English and Mandarin, with excellent communication skills. Responsibilities include educating customers on banking options, conducting follow-ups, and providing solutions to customer needs. Fresh graduates are encouraged to apply, and the role requires the ability to work in a 24*7 rotational shift system.

Qualifications

• Fluent in both English and Mandarin.
• Experience in customer service is an asset.
• Fresh Graduates encouraged to apply.

Responsibilities

• Educate customers on self-service options.
• Conduct call backs for transaction confirmations.
• Clarify customer needs and evaluate problems.
• Perform specified KYC tasks when required.

Skills

Fluent in English

Fluent in Mandarin

Excellent written communication

Excellent verbal communication

Ability to promote customer rapport

Willingness to learn

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level: SPM and above
• Able to work in 24*7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encouraged to apply.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.