Customer Success Specialist

Teleperformance; Remote; MYR 30,000 - 50,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a Customer Success Specialist to provide exceptional support to clients. The role requires excellent communication skills in both Korean and English, a problem-solving mindset, and the ability to meet targets. Responsibilities include managing customer queries, demonstrating product knowledge, and ensuring customer satisfaction. The ideal candidate will have at least one year of experience in customer service and be adept with technology. Join a dynamic team committed to delivering quality service.

Qualifications

• Minimum 1 year of experience in Customer Service.
• Contact centre experience of at least 6-12 months is preferred.
• Ability to work well in a team as well as on your own.

Responsibilities

• Ensure all communication is handled professionally and promptly.
• Demonstrate strong product knowledge to answer customer queries.
• Meet targets set by the client and management.

Skills

Excellent communication skills in Korean and English

Problem-solving oriented

Consumer-oriented mindset

Technology adept

Detail-oriented

Tools

CRM systems

Basic IT skills

Job description

Overview

Customer Success Specialist (CSS) jobs continue to be on the rise as more businesses are being engaged. CSS responsibilities include resolving customer queries, recommending solutions and guiding product users with the full knowledge in the services/products of the Tobacco company in order to provide customers’ satisfaction on the products.

Qualifications

• Minimum 1 year of experience in Customer Service
• Excellent communication skills both written and spoken in: Korean and English
• Contact centre experience of at least 6-12 months is preferred
• Track record of achieving targets
• Problem-solving oriented
• Consumer-oriented mindset
• Great interpersonal skills
• Technology adept
• Familiarity with CRM systems
• Basic IT skills, including using multiple operating systems
• Research skills
• Detail-oriented
• Ability to work well in a team as well as on your own

Responsibilities

• Ensure all communication is handled professionally and promptly but with a human touch across all channels
• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
• Meet targets and requirements set by the client and management
• Appropriate knowledge and information shared by the client and management team
• Take the extra miles to engage with customers