Customer Success Specialist - English Speaking

TP; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global digital services company in Malaysia is seeking a Customer Success Specialist (English Speaking) in Bayan Lepas, Penang. The ideal candidate will ensure customer satisfaction through excellent support and communication, with responsibilities including issue resolution and service quality maintenance. Applicants should possess a Bachelor’s degree or Diploma and have at least 6 months of customer support experience. Competitive remuneration and extensive benefits are offered, including paid leave and health insurance.

Benefits

Health Insurance

Performance Bonus

Flexible work hours

Annual Leave

Sick Leave

Qualifications

• Fresh Graduates or STPM Holders are welcomed to apply.
• Minimum of 6 months work experience in customer support is preferred.
• Call center experience is a plus.

Responsibilities

• Support customers to protect the client’s brand.
• Identify and escalate priority issues.
• Maintain service quality by sharing suggestions.
• Stay updated with training.
• Meet performance indicators.
• Follow company policies.

Skills

B2 level English Language proficiency

Customer support

Analytical skills

Education

Bachelor’s Degree or Diploma

Job description

Customer Success Specialist - English Speaking

TP is a global digital business services company that delivers the most advanced, digitally‑powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We provide advanced, digitally‑powered business services to the world's best brands. Join TP, ranked #7 among World's Best Workplaces in 2024!

This is a full‑time on‑site role for a Customer Success Specialist (English Speaking) based in Bayan Lepas, Penang, Malaysia. The Customer Success Specialist will be responsible for ensuring customer satisfaction through providing excellent customer support and communication. The role will require the use of analytical skills to identify and troubleshoot customer issues.

• Bachelor’s Degree or at least Diploma or equivalent in any discipline. Fresh Graduates or STPM Holders are welcomed to apply 🎓
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry is preferred.
• Call center experience is not a ‘must’ but would be a distinct advantage.
• Willing to take rotational shift (night shifts / weekends) 🌛

⚫ Responsibilities and Accountabilities

• Pro‑actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and elevate priority issues through appropriate channels as and when necessary.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

⚫ Benefits and Perks

• Compensation: Basic Monthly Salary Range is RM 3,100 - RM 3,300 (without including KPI Incentive, Night Shift Allowance and Public Holiday Rate)
• Work‑Life Balance: Paid time off, flexible work. 15 days of Annual Leave + 14 days of Sick Leave + 60 days of Hospitalization Leave + 98 days of Maternity Leave or 7 days of Paternity Leave per annum (T&C applied). x3 Pay rate on Public Holidays
• Health & Wellness: Health Insurance, Dental and Vision Annual Coverage
• Financial & Recognition: Performance Bonus, Rewards and Recognition Program
• Work Environment: Diverse and Inclusive Employee Engagement Activities
• Professional Development: Learning and Development Program, Training programs, Certifications, Internal promotions.
• Perks & Discounts: Company discounts, Internet Broadband
• Visa and Relocation package is not available for this position ✈️⛔

❌ Working Visa and Relocation Package are not available for this position ❌

⚠️ This position is open for applications. Please submit your application by the stated closing date.