Customer Success Specialist: Elevate Online Support

Teleperformance; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global customer service company is seeking a Customer Success Specialist in Malaysia. The role involves responding to customer queries, managing concerns, and providing specific information through phone calls and emails. Ideal candidates should have a Bachelor’s Degree or Diploma, strong customer service skills, and a positive attitude. This position encourages continuous learning and teamwork to enhance customer support experiences.

Qualifications

• Minimum of 6 months work experience in customer support.
• Fresh graduates in related fields are welcome.
• Minimum typing speed of 40wpm with 90% accuracy.

Responsibilities

• Support customers to place online orders.
• Process payments and confidential information.
• Identify and escalate priority issues.

Skills

Customer Service orientation

Active Listening Skills

Positive attitude

Emotional intelligence

Analytical skills

Education

Bachelor’s Degree or Diploma

B2 level English Language proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

A global customer service company is seeking a Customer Success Specialist in Malaysia. The role involves responding to customer queries, managing concerns, and providing specific information through phone calls and emails. Ideal candidates should have a Bachelor’s Degree or Diploma, strong customer service skills, and a positive attitude. This position encourages continuous learning and teamwork to enhance customer support experiences.