Customer Success Specialist - Brand Champion

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring their satisfaction. You will embody the values of responsibility and excellence, maintaining a professional demeanor while addressing customer needs. This position offers the opportunity to grow in a fast-paced environment while making a significant impact on brand loyalty and customer satisfaction. If you are passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and positively.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the primary contact for customers, guiding them through their inquiries and ensuring their satisfaction. You will embody the values of responsibility and excellence, maintaining a professional demeanor while addressing customer needs. This position offers the opportunity to grow in a fast-paced environment while making a significant impact on brand loyalty and customer satisfaction. If you are passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.