Customer Success Specialist - Brand Champion

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist where your role is pivotal in shaping customer experiences. In this position, you will be the primary point of contact for customers, assisting them with inquiries and ensuring their needs are met with professionalism and empathy. The role emphasizes responsibility, quality, and a passion for excellence, making it essential for you to embody these values. You'll engage with customers through various channels, supporting them in navigating the client’s shopping platform. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Bachelor's or Diploma in any discipline required.
• B2 level English proficiency is mandatory.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Positive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

Join a dynamic team as a Customer Success Specialist where your role is pivotal in shaping customer experiences. In this position, you will be the primary point of contact for customers, assisting them with inquiries and ensuring their needs are met with professionalism and empathy. The role emphasizes responsibility, quality, and a passion for excellence, making it essential for you to embody these values. You'll engage with customers through various channels, supporting them in navigating the client’s shopping platform. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.