Customer Success Manager (Tech)

Hyped Mind Sdn Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A tech-focused company in Malaysia is looking for a Customer Success Manager to ensure client satisfaction and retention. You will be responsible for developing strong customer relationships, conducting performance reviews, and collaborating with teams to enhance customer experiences. The ideal candidate will have at least 3 years in a customer-facing role, excellent communication skills, and familiarity with technology. Join us to contribute to innovative projects and professional growth.

Benefits

Competitive salary

Comprehensive benefits

KPI-based performance bonus

Professional development opportunities

Qualifications

• Minimum 3 years of experience in a customer-facing role, preferably in the technology or software industry.
• Strong communication and interpersonal skills for positive relationships.
• Familiarity with customer success best practices and strong exposure to Gen A.I. technologies.

Responsibilities

• Develop and maintain strong relationships with assigned customers.
• Conduct regular client check-ins and performance reviews.
• Proactively identify and address customer needs and opportunities.
• Collaborate with cross-functional teams for exceptional customer experiences.
• Analyze customer data to identify trends and areas for improvement.

Skills

Strong communication and interpersonal skills

Problem-solving and analytical skills

Data analysis and reporting

Experience in customer-facing role

Familiarity with customer success best practices

Exposure to Gen A.I. technologies

Ability to manage multiple clients or projects

Passion for exceptional customer service

Job description

Join Hyped Mind Sdn Bhd as a Customer Success Manager and play a pivotal role in ensuring long term satisfaction and retention of our valued customers. As a Customer Success Manager, you will be responsible for proactively managing and supporting our clients, ensuring they achieve their desired outcomes through our innovative products and services.

What you’ll be doing

• Develop and maintain strong relationships with assigned customers, serving as their primary point of contact
• Conduct regular client check‑ins, performance reviews, and satisfaction surveys
• Manage client onboarding processes to ensure smooth transitions and clear expectations
• Report to our Head of Projects, working closely together to strategise and execute
• Proactively identify and address customer needs, concerns, and opportunities for growth
• Collaborate with cross‑functional teams to deliver exceptional customer experiences and support
• Analyze customer data and insights to identify trends, opportunities, and areas for improvement
• Develop and implement customer success strategies, programs, and initiatives to drive customer satisfaction and retention
• Serve as a trusted advisor, providing guidance and recommendations to help customers achieve their goals
• Handle escalations with professionalism and provide quick resolutions
• Contribute to the continuous improvement of our products and services based on customer feedback
• Support business renewal and contract extension activities

What we’re looking for

• Minimum 3 years of experience in a customer‑facing role, preferably in the technology or software industry
• Strong communication and interpersonal skills, with the ability to maintain positive relationships and collaborate with diverse stakeholders
• Strong exposure to Gen A.I. technologies in improving job performance
• Excellent problem‑solving and analytical skills, with the ability to identify and address customer pain points
• Proven ability to manage multiple clients or projects simultaneously
• Familiarity with customer success best practices and the ability to develop and implement effective strategies
• Proficient in data analysis and reporting, with the ability to translate insights into actionable recommendations
• Passion for providing exceptional customer service and a genuine interest in technology and innovation

What we offer

Hyped Mind, we are committed to fostering a culture of innovation, collaboration, and personal growth. We offer a competitive salary, comprehensive benefits, KPI‑based performance bonus, and opportunities for professional development. You'll have the chance to work on cutting‑edge projects, collaborate with talented individuals, and contribute to the success of our company. Join us in shaping the future of technology!

Apply now to embark on an exciting journey with Hyped Mind Sdn Bhd!

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