Customer Success and Support Specialist

Avenue Pixel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Malaysia seeks a dedicated professional to manage corporate clients from international hotel chains. Responsibilities include exceeding customer service expectations, providing training, and preparing reports for senior management. Candidates should possess a minimum of 1-year experience, with proficiency in English and Mandarin as an advantage. This role offers a balance between professional exposure and work-life balance. Candidates must be Malaysians only.

Benefits

Performance Bonus

Yearly allowances

Work-life balance

Qualifications

• Minimum of 1 year experience in a relevant field.
• Ability to converse and write in English required.
• Excellent spoken and written Mandarin is an advantage.
• Experience in the hotel industry is beneficial.
• Computer literate and internet savvy.
• Open to Malaysians only.

Responsibilities

• Manage corporate clients from international hotel chains.
• Exceed customer expectations in service and accuracy.
• Provide professional training to clients and users.
• Prepare reports for senior management.

Skills

Customer service

English proficiency

Mandarin proficiency

Hotel industry experience

Computer literacy

Education

Diploma or Degree in any discipline

Job description

Great exposure with industry best practice from end to end with all our international clients from Hotel Industry across globally.

Work life balance with Mondays till Fridays.

Performance Bonus and yearly allowances.

Responsibilities

• Manage Corporate Client from International Hotel Chain in Hong Kong, Singapore, Indonesia, Thailand and other regions.
• Exceed customer expectation in terms of customer service & accurate information.
• Provide professional training to corporate client and system user.
• Prepare weekly & monthly reports to Senior Management.

Qualifications

• 1 Year Experience and above.
• Ability to converse & write in English will be required. Main client from International Hotel Chain in Hong Kong, China and South East Asia
• Excellent spoken and written in Mandarin is an added advantage.
• Working experience in the Hotel Industry will be an added advantage for this position.
• Computer literate and internet savvy.
• Diploma / Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience.
• Open to Malaysians only.

Benefits

• You will have the opportunity to work with international hotel chain in transformation & digitalisation.
• Experience and skillset from industry best practices. Also equip yourself with soft skills for communications.
• Gain confidence in meeting and presentation with expectation of our global clients from International Hotel Chain.
• Be part of our tech savvy technology teams supporting our global clients.

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