Customer Services Specialist | Mandarinor Speaker is Welcome

Garmin; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Customer Services Specialist to provide product support. In this role, you will manage customer inquiries and handle the RMA (Return Merchandise Authorization) process. The ideal candidate should have a diploma and strong communication and problem-solving skills. Familiarity with electronic devices is a plus. Proficiency in English is required, and Mandarin speakers are welcomed to accommodate Chinese-speaking customers.

Qualifications

• Proficiency in English is required.
• Speakers of Mandarin are welcomed.
• Understanding and familiarity with electronic devices.

Responsibilities

• Provide effective responses to customers regarding various inquiries.
• Maintain accurate records of customer service activities.
• Ensure customer satisfaction and provide professional support.
• Handle daily RMA operations and resolve user issues.
• Monitor and maintain the RMA operation database.

Skills

Communication skills

Problem-solving skills

Customer-oriented

Education

Diploma in any field

Job description

Customer Services Specialist | Mandarinor Speaker is Welcome

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. The same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

Job Mission

We are seeking a multitalented candidate at our Garmin Malaysia Office focusing on providing product support to Garmin customers. In this role, you’ll handle all customer service and manage the RMA (Return Merchandise Authorization) fulfillment process. The Job scopes are a combination of technical expertise and customer service skill.

Job Description

• Provide prompt and effective responses to customers including troubleshooting, pre-buy inquiries, warranty inquiries, among other matters.
• Maintain accurate records of all customer service activities.
• Ensure customer satisfaction and provide professional customer support.
• Daily RMA operations, addressing and resolving issues arising from end-user.
• Monitor, update, and maintain the RMA operation database.
• Maintain comprehensive records of quality checks.
• Strive to be an expert in all of Garmin products and Services.

Job Requirement

• Education: At least diploma in any field.
• Specific skills: Communication and problem-solving skills.
• Personality: Positive, works well under pressure, high stability, strong “can-do” and customer-oriented.
• Language: Proficiency in English is required. Speakers of Mandarin are welcomed as this role requires serving Chinese speaking customers.
• Others: Understanding and familiarity with electronics devices.