Customer Services Executive (Operation)

CTE Group; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Klang City is looking for a candidate to manage daily delivery schedules and handle customer service inquiries. The position requires a minimum SPM or Diploma in a relevant field. Candidates with good communication skills and the ability to work independently in a fast-paced environment are encouraged to apply. Fresh graduates will be provided training. This role will support the Customer Service Manager in daily operations.

Qualifications

• Fresh graduates are encouraged to apply (training provided).
• Working experience in logistics or transport operations will be an added advantage.
• Asolute System will be an added advantage.

Responsibilities

• Coordinate daily delivery and collection schedules with customers and drivers.
• Update job status and ensure all delivery information is recorded accurately.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare transport documents, job sheets, and reports.
• Work closely with operation and planning teams to ensure timely job completion.
• Support the Customer Service Manager in operational tasks and problem solving.

Skills

Good communication and coordination skills

Ability to work in a fast-paced environment

Computer literate

Education

Minimum SPM / Diploma in Business, Logistics, or related field

Job description

Key Responsibilities

• Coordinate daily delivery and collection schedules with customers and drivers.
• Update job status and ensure all delivery information is recorded accurately.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Prepare transport documents, job sheets, and reports.
• Work closely with the operation and planning teams to ensure timely job completion.
• Support the Customer Service Manager in daily operational tasks and problem solving.

Requirements

• Minimum SPM / Diploma in Business, Logistics, or related field.
• Fresh graduates are encouraged to apply (training provided).
• Good communication and coordination skills.
• Able to work in a fast-paced environment and under minimal supervision.
• Computer literate (Microsoft Excel, Word, and email communication).
• Working experience in logistics or transport operations will be an added advantage.
• Asolute System will be an added advantage.