Customer Service | Work From Home - Live Chat

TDCX; Remote; MYR 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service representative to work from home. This role requires proficiency in Mandarin and average English to interact with customers through live chat. Candidates should have at least 1 year of experience in customer service and be strong communicators. Responsibilities include addressing customer needs, ensuring resolution of issues, and providing excellent support to enhance customer satisfaction. Join our team to deliver top-notch service and support.

Qualifications

• 1+ years of working experience in customer service.
• Ability to multi-task and tailor responses to customer needs.
• Strong listening skills and empathy towards customers.

Responsibilities

• Provide support experience to customers via live chat.
• Identify and address customer needs and issues.
• Ensure first contact resolution and effective follow-up.

Skills

Proficient in Mandarin

Average English

Time Management

Strong Communication

Job description

Customer Service | Work From Home - Live Chat

Identify and elevate issues appropriately.

Prefer live chat communication only — no phone calls, just meaningful digital interactions

Ability to work independently, especially when working from home

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Requirements

Proficient in Mandarin and average English. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Minimum with 1 years of working experience in the related field is required for this position.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers.

Respond to and manage client inquiries through email and live chat.

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