Customer Service - TikTok

Like Bug Sdn Bhd; Sungai Buloh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic marketing company in Malaysia is seeking energetic and passionate candidates for a role focused on TikTok operations. Responsibilities include tracking creative performance metrics, collaborating with sellers, and assisting in marketing strategies. Candidates should have good communication skills in Bahasa Malaysia and English, be computer literate, and fresh graduates are encouraged to apply. The position offers benefits like EPF/SOCSO/EIS, annual leave, and a shuttle service to the nearby MRT station.

Benefits

EPF/SOCSO/EIS

Annual leave

Nearby MRT station – shuttle service

Qualifications

• Computer literate and able to use Microsoft Excel confidently.
• Good communication skills in Bahasa Malaysia and English.
• Fresh graduates are encouraged to apply.

Responsibilities

• Track and report on creator performance metrics and analytics.
• Identify and prospect new potential sellers.
• Collaborate with creator, affiliate & seller on TikTok operations.
• Assist in developing TikTok marketing strategies and content calendars.
• Assist users with inquiries and troubleshooting issues.
• Communicate with creator, affiliate & seller to resolve problems.

Skills

Communication skills in Bahasa Malaysia

Communication skills in English

Reliability

Punctuality

Willingness to learn

Education

Fresh graduates

Tools

Microsoft Excel

Job description

We are looking for Energetic, passionate candidates with good communication skills, a willingness to learn, reliability, and punctuality.

Responsibilities:

• Track and report on creator performance metrics and analytics
• Identifying and prospecting new potential sellers
• Collaborate with creator, affiliate & seller on TikTok operations
• Assist in developing TikTok marketing strategies and content calendars
• Assisting users with inquiries, troubleshooting issues, and providing support regarding their accounts, content, or platform policies.
• Communicate with the creator, affiliate & seller through various channels like emails, chats, or phone calls to resolve problems efficiently.

Requirements:

• Computer literate and able to use Microsoft Excel confidently.
• Communication skills in Bahasa Malaysia & English
• Fresh graduates are encouraged to apply
• Bonus
• EPF/SOCSO/EIS
• Annual leave
• Nearby MRT station – The company provides shuttle service