Customer Service Technician

RecruitFirst; Tanjong Malim; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Malaysia is looking for an Engineering Support Specialist to assist the Customer Service Engineer in resolving issues effectively. The role requires a diploma in any engineering discipline and at least two years of experience in a manufacturing environment. Responsibilities include ensuring customer lines are supported, monitoring quality controls, and participating in problem-solving initiatives. This is an excellent opportunity for those seeking to develop their career in manufacturing support.

Qualifications

• Minimum of 2 years' experience in a manufacturing environment.
• Ability to support engineering changes and procedures.
• Familiarity with customer service processes.

Responsibilities

• Ensure customer line is supported at all times.
• Support Customer Service Engineer in resolving issues timely.
• Monitor and control non-conforming products.
• Participate in problem-solving teams.

Skills

Problem-solving

Communication

Technical support

Education

Diploma in Engineering

Job description

Ensure customer line is supported at all times.

Support Customer Service Engineer to resolve any issues at the customer end in a timely manner.

To feedback to Customer Service Engineer accurate & timely information on all issues at the customer plant.

To support Customer Service Engineer for SQE to evaluate changes made by supplier and carry out fitment at the customer end.

Support Customer Service Engineer for assurance engineering changes & permits are implemented in accordance to accepted procedures.

Monitor the cut off for changes is done correctly and effectively.

Involve in all rework or reprocessing at the Customer plant.

Control of non-conforming products.

Assist in the identification, development and implementation of new work instructions.

Participate in problem solving teams.

Requirements:

Diploma in any Engineering discipline and minimum of two years’ experience in Manufacturing company.