Customer Service Team Lead - Mandarin

Teleperformance; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global service provider in Johor Bahru is seeking an experienced team leader to mentor and guide team members. The role involves establishing goals, delivering projects involving quantitative analysis, and fostering partnerships with global teams. The ideal candidate will have a passion for enhancing user experience, at least two years of people management experience, and strong analytical and problem-solving skills. A Bachelor's degree is preferred.

Qualifications

• Significant experience in a complex fast-paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship and guidance for team members.
• Lead a high-performing team and drive transitions.
• Establish team goals and execute strategies.
• Deliver projects involving quantitative analysis.
• Identify actionable insights and influence team strategy.

Skills

Mentorship skills

Analytical skills

Communication skills

Problem-solving skills

Strategic thinking

Education

Bachelor Degree

Job description

Job Responsibilities and Qualifications

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience