Customer Service Team Lead

Agensi Pekerjaan JobScoper Sdn. Bhd.; Johor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a Customer Service Team Lead for a full-time on-site position in Johor. The role involves overseeing the customer service team to ensure high standards of service and satisfaction. Strong leadership, conflict resolution, and effective communication skills are essential. Proficiency in English and Mandarin or Cantonese is required. This opportunity is ideal for candidates with experience in the BPO sector.

Responsibilities

• Oversee and coordinate the daily activities of the customer service team.
• Ensure exceptional service delivery and customer satisfaction.

Skills

Strong customer service skills

Conflict resolution

Problem-solving abilities

Team leadership

Effective communication skills

Interpersonal skills

Organizational skills

Time management

Fluency in English

Fluency in Mandarin or Cantonese

Tools

Customer service tools and systems

Job description

Role Description

This is a full-time on-site role for a Customer Service Team Lead located in Johor, Malaysia. The Customer Service Team Lead will oversee and coordinate the daily activities of the customer service team, ensuring exceptional service delivery and customer satisfaction.

Qualifications

• Strong customer service skills, including conflict resolution and problem-solving abilities
• Team leadership and team management experience in BPO sector
• Proficiency in communication skills, both written and oral, and interpersonal skills
• Organizational and time management skills with the ability to handle multiple tasks
• Familiarity with customer service tools and systems
• Fluency in English and Mandarin or Cantonese