Customer Service Support (Korean Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading resort management agency in Kuala Lumpur is seeking a Guest Service Associate to assist guests with planning and booking resort services. Candidates should possess strong communication skills in English and Korean, with a focus on customer service. The role involves handling inquiries and complaints with empathy and professionalism. Training and allowances are provided, along with annual leave and EPF/SOCSO benefits. Work will include rotational shifts, including weekends and holidays.

Benefits

Training Provided

Allowance Provided

Annual leave/Medical leave

5 Working Days

EPF / SOCSO

Qualifications

• Experience in hotel reservations or customer service is a plus.
• Capable of managing multiple tasks simultaneously.

Responsibilities

• Assist guests with planning and inquiries for resort products.
• Provide personalized solutions based on guest needs.
• Handle first-level complaints and respond to emergencies.

Skills

Strong command of English

Proficiency in Korean

Exceptional communication skills

Customer-first mindset

Ability to perform well under pressure

Job description

Job Responsibility

• Assist guests with planning, booking, and inquiries for resort products and services.
• Understand guest needs and provide personalized solutions.
• Handle first-level complaints with professionalism and empathy.
• Ensure accurate information on resort events and activities is shared with guests.
• Respond to emergencies in line with hotel guidelines.
• Work collaboratively to achieve team and individual KPIs.

Job Requirements

• Must be able to work in KL, Malaysia.
• Demonstrated experience in hotel reservations, or customer service roles is a plus.
• Strong command of English & Korean is required; proficiency in multiple languages is highly desirable.
• Exceptional verbal and written communication skills.
• Strong customer-first mindset and ability to perform well under pressure.
• Capable of managing multiple tasks simultaneously and comfortable using digital tools and applications.
• Willingness to work on rotational shifts, including weekends, public holidays, and overnight shifts as required by operational needs.

Job Benefits

• Training Provided
• Allowance Provided
• Annual leave/Medical leave
• 5 Working Days
• EPF / SOCSO