Customer Service Support

Laundry Care Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading laundry service provider in Johor Bahru is seeking a customer service representative. The ideal candidate should be fluent in English and preferably Mandarin, with a presentable appearance and strong communication skills. Fresh graduates are encouraged to apply, and the role requires owning transport and willingness to work at outstation. Benefits include EPF, SOCSO, medical coverage, annual leave, and overtime allowances.

Benefits

EPF, SOCSO included

Min 8 Days Annual Leave

Medical coverage

Overtime & Travel allowance

Qualifications

• Fresh graduate is encouraged to apply.
• Willing to work at outstation.
• Have own transport.

Responsibilities

• Confer with customers by phone or in person to provide product or service information.
• Ensure appropriate changes are made to resolve customer problems.
• Keep records of customer interactions or transactions.
• Review policy terms to ensure compliance.
• Enhance and improve current processes.
• Ensure customer service satisfaction.
• Follow company processes and procedures.

Skills

Fluent in English

Understand Mandarin

Customer Service Experience

Computer Literate

Outspoken Personality

Presentable Appearance

Education

Minimum SPM

Job description

Welcome candidate from Port Dickson and Johor Bahru to apply!

Fluent and understand in English and Mandarin is preferable

Preferably with outspoken personality.

Presentable outlook and personality.

With Customer Service experience is added advantage

Computer Literate

Fresh graduate is encouraged to apply.

Willing to work at outstation

Have own transport

Requirement

• Minimum SPM
• Welcome candidate from Port Dickson and Johor Bahru to apply!
• Fluent and understand in English and Mandarin is preferable
• Preferably with outspoken personality.
• Presentable outlook and personality.
• With Customer Service experience is added advantage
• Computer Literate
• Fresh graduate is encouraged to apply.
• Willing to work at outstation
• Have own transport

Responsibility

• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients
• Following process and procedure of the Company.

Benefits

• EPF, SOCSO included
• Min 8 Days Annual Leave per year
• We provide medical coverage, You may claim up to the limit of your position
• Overtime & Travel allowance

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