Customer Service Staff Specialist

Ams Osram; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company located in Penang is seeking a skilled order management professional to monitor daily fulfillment and address order issues. The ideal candidate should have at least a Bachelor’s degree and 3 years of experience in SAP tools. Responsibilities include resolving supply issues, coordinating shipments, and maintaining customer databases. Proficiency in Microsoft Excel and exposure to Power BI will be advantageous in this role, which supports critical communication between stakeholders.

Qualifications

• Minimum Bachelor Degree required.
• 3+ years of hands-on experience in SAP tools.
• Good experience in SAP Order Management and Material Master.

Responsibilities

• Monitor daily fulfillment and manage order delinquency.
• Resolve demand and supply issues with stakeholders.
• Coordinate shipment release and emergency shipments.
• Maintain customer master database and ensure accurate reporting.

Skills

SAP Order Management

Microsoft Excel

Power BI

Project management

Reporting analysis

Communication

Education

Bachelor Degree

Tools

SAP

Business Intelligence (BI)

Job description

Overview

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

Order Management

• Daily fulfillment monitoring and follow up in case of order delinquency and allocation.
• Playing an active role to ensure a transparent communication on demand / supply situation which is fully aligned with all internal key stakeholders.
• Resolve demand / supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions.
• Proactive identification and remediation of further demand / order supply constraints
• Supports rescheduling requests which includes pull in, push out and cancelation request of orders with proper approval obtained.
• Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
• Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period. Ensuring RMA, credit and debit issues to be processed with proper approvals in a timely manner
• Provide support to ams Osram Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.
• Credit and Debit Request and Approval, including Price Protection Claim
• Quarterly/ Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
• Order entry for customer’s release PO by mail
• Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
• Coordinate customized label, COC/COO request from the customer

Customer Master Data

• Customer Master Database maintenance and EUM check
• End customer registrations for distributors, including seamless end customer shift from one Distributor to another
• Reporting purpose
  • Microsoft Excel skills (few basic formula)
  • BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.

Qualifications

• Minimum Bachelor Degree
• Preferred language is English Language.
• Sound knowledge and having at least 3 years of hands-on experience in SAP tools.
• Good Experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data
• Good to have project management skills
• Good exposure and experience in Power BI, SAP BI business intelligence
• Experience in Reporting analysis, Microsoft Excel tool