Customer Service Specialist (AU Market)

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading customer service company in Kuala Lumpur is seeking candidates with at least a Diploma in any field. Preferences include 2 years of experience, although fresh graduates are welcome. Key skills involve strong communication, adaptability with technology, and effective time management. The ideal candidate will excel in customer interactions and adapt quickly to varied systems. This role emphasizes empathy and excellent verbal and written communication skills in English.

Qualifications

• Candidates must hold a Diploma, Bachelor's Degree, or higher.
• 2 years of experience preferred, but fresh graduates can apply.
• Strong communicator with good phone etiquette.

Skills

Time management

Effective communication

Customer empathy

Education

Diploma or higher in any field

Job description

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

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