Customer Service Specialist

AsiaPacTalents Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is hiring a full-time Customer Service Specialist in Kuala Lumpur. This role requires no prior experience and involves working various shifts throughout the week. You will ensure optimal service delivery to customers, clarify their requirements, and maintain a friendly demeanor. Responsibilities also include documentation and participation in customer satisfaction improvement initiatives. Ideal candidates should be available for morning, afternoon, and evening shifts, aiming to provide excellent service and support.

Qualifications

• No experience required for this role.
• Must be available to work various shifts including mornings, afternoons, and evenings from Monday to Friday.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Listen to customer needs and demonstrate empathy.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document interactions and notate accounts as required.
• Participate in activities to improve customer satisfaction.
• Offer additional products and services.
• Track and manage information in the call tracking database.
• Refer customer inquiries to appropriate sources.

Job description

AsiaPacTalents Sdn Bhd is hiring a Full time Customer Service Specialist role in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
• No experience required for this role
• Expected salary: RM4,000 - RM4,500 per month

Functions:

• Ensure service delivered to our customers meets contractual KPIs
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.