Customer Service Representative Thai Chat support

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative for Thai Chat support in Kuala Lumpur. The role involves ensuring customer inquiries are effectively managed through various channels and maintaining service level agreements. Candidates must be fluent in Thai and English and demonstrate a strong customer service orientation. Availability should be immediate, with working hours from 8 AM to 9 PM across five working days. Offers a professional environment to enhance customer satisfaction.

Qualifications

• Must be fluent in Thai and English, capable of handling customer inquiries effectively.
• Strong customer service skills with a focus on professionalism.
• Immediate availability required by 28 Feb 2026.

Responsibilities

• Understand and respond to customer inquiries via email, chat, and callbacks.
• Manage customer escalations and ensure all issues are tracked and addressed.
• Follow documented call flows and data entry requirements accurately.

Skills

Fluency in Thai

Fluency in English

Customer Service Orientation

Ability to communicate effectively

Job description

Customer Service Representative, Thai Chat support

Understand customer enquiries and respond via applicable channels: email, chat, and call backs

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

• Fluency in Thai and English
• Immediate availability (Expected Start date: 28 Feb 2026)
• Working hours: 8 AM to 9 PM
• Working days: 5 working days and 2 off days in a week

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