Customer Service Representative

Jobstreet Malaysia; Klang City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading job portal in Malaysia is seeking a Non-Voice Customer Service Representative to provide professional support through online chat platforms. The ideal candidate should have a Bachelor's degree, strong communication skills, and at least 1 year of customer service experience. Responsibilities include managing customer inquiries and guiding users through systems efficiently. This role offers the chance to develop a rich understanding of products while engaging with a diverse customer base.

Qualifications

• Minimum 1 year of experience in customer service or related role.
• Fresh graduates are welcome to apply.
• Must have strong Traditional Chinese typing skills.

Responsibilities

• Handle customer inquiries through live text-based platforms.
• Record customer concerns and solutions accurately.
• Provide clear guidance on using the company’s systems.
• Build product and service knowledge for effective issue resolution.
• Assist supervisors with departmental duties and ad hoc responsibilities.

Skills

Strong Traditional Chinese typing skills

Excellent written communication skills

Competent in basic Excel functions

Customer-focused attitude

Ability to multitask

Education

Bachelor’s Degree in any field

Tools

Google Sheets

Job description

Customer Service Representative (Non-Voice)

As a Non-Voice Customer Service Representative, you will be responsible for providing prompt, accurate, and professional support to customers via real-time online chat platforms. You will contribute to a positive customer journey by addressing inquiries efficiently and ensuring consistent service quality.

Responsibilities

• Handle customer inquiries through live text-based platforms with clear, courteous, and professional communication.
• Record customer concerns, solutions provided, and case progress accurately to ensure proper documentation and follow-up.
• Guide customers in using the company’s systems by offering clear, precise, and user-friendly instructions.
• Build strong product and service knowledge to effectively resolve issues, propose suitable solutions, and provide helpful recommendations.
• Support tasks assigned by supervisors and assist with departmental duties and other ad hoc responsibilities when required.

Qualifications

• Bachelor’s Degree in any field.
• At least 1 year of experience in a customer service or related role.
• Fresh graduates are encouraged to apply.
• Competent in basic Excel functions with practical experience using Google Sheets.
• Strong Traditional Chinese typing skills with speed and accuracy to manage live chat interactions effectively.
• Excellent written communication skills to engage professionally with international customers.
• Customer-focused attitude with the flexibility to handle different customer personalities and situations.
• Ability to stay calm, professional, and respectful at all times, including under pressure.
• Capable of multitasking, prioritizing workload, and managing time effectively in a fast-paced environment.
• Willing to work on weekends when required.