Customer Service Representative - Mandarin

Teleperformance; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider is seeking Mandarin-speaking Customer Service Representatives in Penang. The ideal candidate will provide exceptional service via email, live chat, and phone calls, resolving customer inquiries and issues. Proficiency in Mandarin and English, strong communication, and the ability to work under pressure are essential. Candidates with customer service experience are preferred, but fresh graduates are welcome. The role requires flexibility for rotational shifts, including weekends and public holidays.

Benefits

Competitive salary

Paid training

Career development opportunities

Supportive work environment

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center is a plus.
• Strong communication and problem-solving skills are required.
• Ability to work under pressure and handle multiple tasks.
• Flexibility to work on rotational shifts, including weekends.

Responsibilities

• Serve as the first point of contact for customers through email, chat, and calls.
• Provide accurate information and solutions to inquiries.
• Resolve customer concerns effectively and professionally.
• Document interactions and maintain records in the system.
• Work collaboratively with team members to meet performance targets.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem-solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Willing to work Penang site.

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work Penang site.

Responsibilities

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Benefits

• What We Offer
• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

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