Customer Service Representative 国际旅游项目客服

Agensi Pekerjaan J&T; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A travel industry company is seeking individuals to join their Customer Service Team in Cyberjaya. Successful applicants will support customers from the China market via calls, emails, and live chat. Candidates must be proficient in both Mandarin and English, with a minimum qualification of SPM or equivalent. This role offers a competitive salary of RM4,500 plus bonuses, along with structured training and international career opportunities.

Benefits

Paid training provided

Opportunities to enhance language proficiency

Career growth opportunities

Qualifications

• Proficient in both spoken and written Mandarin and English.
• Willingness to work on a 24/7 rotational shift.
• Strong customer service skills and attention to detail.

Responsibilities

• Handle inbound inquiries via calls, emails, and live chat.
• Provide accurate information and effective solutions to travel-related issues.
• Maintain and update customer records with accuracy.
• Manage customer cases promptly and professionally.

Skills

Proficiency in Mandarin (Simplified)

Proficiency in English

Customer service skills

Education

Minimum qualification: SPM or equivalent

Job description

Overview

Join our dynamic Travel Project Customer Service Team in Cyberjaya! You will be supporting customers from the China market via inbound calls, emails, and live chat, ensuring they receive timely, accurate, and professional assistance. We offer a competitive salary package with allowances and bonuses, international career exposure in the travel industry, structured training, and long-term career development opportunities.

经络加入我们位于 Cyberjaya 的旅游项目客户服务团队！您将通过电话、邮件和在线聊天为中国市场客户提供支持，确保他们获得及时、准确且专业的服务。我们提供具有竞争力的薪酬方案（包含津贴与奖金）、旅游行业的国际化发展平台、完善的培训体系及良好的职业发展机会。

Salary & Benefits

• Salary: RM4,500 + KPI Bonus up to RM300 + Night Shift Allowance RM300
• Benefits: Annual leave & Medical leave entitlement, Night shift allowance, Performance bonus
• Perks: Paid training provided — no prior experience required; Daily opportunity to use both Mandarin and English, enhancing language proficiency; Work in an international environment with colleagues from around the world; Career growth opportunities within a global travel industry project

Responsibilities

• Handle inbound inquiries via calls, emails, and live chat
• Provide accurate information and effective solutions to travel-related issues
• Maintain and update customer records with accuracy and attention to detail
• Manage customer cases promptly and professionally

Qualifications

• Minimum qualification: SPM or equivalent
• Proficiency in Mandarin (Simplified) and English — both spoken and written
• Willingness to work on a 24/7 rotational shift (monthly rotation)

Job Summary

Join our dynamic Travel Project Customer Service Team in Cyberjaya! You will be supporting customers from the China market via inbound calls, emails, and live chat, ensuring they receive timely, accurate, and professional assistance. We offer a competitive salary package with allowances and bonuses, international career exposure in the travel industry, structured training, and long-term career development opportunities.

加入我们位于 Cyberjaya 的旅游项目客户服务团队！您将通过电话、邮件和在线聊天为中国市场客户提供支持，确保他们获得及时、准确且专业的服务。我们提供具有竞争力的薪酬方案（包含津贴与奖金）、旅游行业的国际化发展平台、完善的培训体系及良好的职业发展机会。

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