Customer Service Representative

ManpowerGroup; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics and staffing company is seeking a Customer Service Representative in Shah Alam, Malaysia. The role involves managing shipping and logistics matters, including customs clearance and client relations. Candidates should possess a Diploma in Business or Logistics, along with at least two years of relevant experience. Strong English communication skills and the ability to work independently are essential. Benefits include annual leave, medical leave, and bonuses.

Benefits

Annual Leave

EPF

SOCSO

Annual Bonus

EIS

Medical and Hospitalisation Leave

Qualifications

• Minimum of Diploma completion in Business or Logistics related field.
• Preferably with two (2) years working experience under Operations of Logistics field.
• Able to independently source for solutions on behalf of clientele.

Responsibilities

• Expedite import and export shipment matters.
• Ensure compliance with the legal and customs ordinance.
• Liaise with customs departments.

Skills

English communication skills

Relationship building

Problem-solving

Deadline management

Attention to detail

Education

Diploma in Business or Logistics

Job description

Requirement

• Minimum of Diploma completion in Business or Logistics related field.
• Minimum of language capacity and delivery in English (orally and written).
• Preferably with two (2) years working experience under Operations of Logistics field.
• Able to timely meet deadlines, submissions, and schedule itinerary.
• Able to diligently conduct task or duty assigned (cautious).
• Able to diligently conduct documentation process (audit).
• Able to independently source for solutions on behalf of clientele.
• Able to independently liaise with clientele on providing logistics solutions.
• Able to independently expedite task and commit as a team member.
• Has the ability to communicate with clientele, forwarding agents, and customs.
• Has the ability to establish strong relationship with clientele and stakeholders alike.

Responsibility

The Customer Service Representative shall be given the responsibility to represent company clientele on shipping and logistics matters; the task may include:

• Expedite import and export shipment matters.
• Expedite, container shipping and inland logistics matters.
• Expedite arrangement of shipping and inland logistics schedule matters.
• Expedite custom clearance and liaison with custom departments.
• Ensure compliance of highest regard on documentation.
• Ensure compliance of highest regard on legal and custom's ordinance.
• Ensure compliance of highest regard on meeting clientele service request.

Benefits

• Annual Leave
• EPF
• SOCSO
• Annual Bonus
• EIS
• Medical and Hospitalisation Leave

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