Customer Service Representative

Nebulink Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking a Customer Service Representative to connect customers with the necessary products and services. This full-time role involves responding to customer inquiries via calls, emails, and messages, ensuring high customer satisfaction. The ideal candidate should be proficient in Mandarin with basic English skills and possess strong communication and problem-solving abilities. The position offers career development opportunities and a supportive work environment.

Benefits

Opportunities for career development

Ongoing training

Team bonding activities

Social events

Qualifications

• Minimum of 1 year experience in finance, fintech, or internet-related industries.
• Strong ability to listen actively and respond to customer needs.
• A friendly and patient demeanor with a passion for customer experiences.

Responsibilities

• Responding to inbound customer calls, emails, and messages promptly.
• Addressing customer inquiries and complaints professionally.
• Providing product information for informed decision-making.
• Documenting customer interactions and suggesting improvements.

Skills

Proficiency in Mandarin

Basic proficiency in English

Excellent communication skills

Interpersonal skills

Problem-solving skills

Job description

As a Customer Service Representative (Payment Gateway 支付), you will be connecting our customers to the products and services they need. In this full-time, office-based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.

What you'll be doing

• Responding to inbound customer calls, emails and messages in a timely and efficient manner
• Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach
• Providing product information and assistance to help customers make informed decisions
• Documenting customer interactions and following up as needed
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Maintaining up-to-date knowledge of our products, services, policies and procedures

What we're looking for

• Proficiency in Mandarin and with basic proficiency in English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.
• Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs
• Strong problem-solving and decision-making skills, with the ability to think on your feet
• A friendly, patient and a genuine passion for delivering outstanding customer experiences

What we offer

We are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and ongoing training
• Team bonding activities and social events