Customer Service - Player Support Specialist

Gravity Game Unite Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming company in Kuala Lumpur is seeking a passionate Mandarin-speaking Player Support Specialist to enhance player satisfaction for popular game titles. The ideal candidate will provide customer support through email and chat, troubleshoot in-game issues, and require a minimum of 2 years of industry experience. Candidates should possess good communication skills and be willing to work rotational shifts. Join a friendly team passionate about gaming in a central Kuala Lumpur location.

Benefits

Friendly team environment

Opportunity to support global game titles

Central KL location, accessible via Ampang Park LRT

Qualifications

• Minimum 2 years of experience in the gaming industry or customer service-related roles.
• Proven ability to work in a team-focused environment.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Provide excellent customer support to players through various channels.
• Communicate with players, responding to gameplay inquiries.
• Troubleshoot in-game issues such as item restoration and billing inquiries.
• Escalate unresolved issues to internal teams.
• Support service localization efforts (English to Mandarin).

Skills

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Good written communication

Interpersonal skills

Job description

Customer Service - PLAYER SUPPORT SPECIALIST

Gravity Game Unite Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Industry: Customer Service
Employment Type: Full-time
Location: Vista Tower, The Intermark, Kuala Lumpur
Working Hours: 24/7 Rotational Shift (9 hours per day, 5 days per week)

Player Support Specialist – Mandarin Speaking

Kuala Lumpur

Industry: Customer Service
Employment Type: Full-time
Location: Vista Tower, The Intermark, Kuala Lumpur
Working Hours: 24/7 Rotational Shift (9 hours per day, 5 days per week)

Job Overview

We are looking for a passionate and service-oriented Mandarin Speaking Player Support Specialist to join our growing team at Gravity Game Unite. In this role, You will provide support to our player base for popular PC and mobile game titles, ensuring upbeat and high-quality assistance via email, tickets, IM communication, etc

Key Responsibilities

• Provide excellent customer support to players through various channels (email, tickets, IM, etc.) to enhance user satisfaction and strengthen game branding

• Communicate with players in a friendly and professional manner, responding to gameplay inquiries and handling player complaints

• Troubleshoot in-game issues such as item restoration, account-related matters, and billing inquiries

• Escalate unresolved or complex issues to relevant internal teams when necessary

• Support service localization efforts, including FAQs, email templates, and scripts (English to Mandarin)

Job Requirements

• Proficiency in Mandarin and English is required; additional languages are an advantage

• Minimum 2 years of experience in the gaming industry or customer service-related roles

• Strong passion for MMORPGs and a deep interest in gaming culture

• Ability to analyze issues logically and solve problems effectively

• Good written communication and typing skills

• Proactive, patient, detail-oriented, and highly responsible with strong interpersonal skills

• Willingness to work rotational shifts, including weekends and public holidays

Why Join Us?

• Friendly and gaming-passionate team environment

• Opportunity to support well-known global game titles

• Central Kuala Lumpur location, conveniently accessible via Ampang Park LRT

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