Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sports retailer is looking for passionate individuals to join their Customer Service Team in Kuala Lumpur. The role involves delighting customers through excellent service, managing sales support, and ensuring seamless experiences at the store. Ideal candidates should have a passion for sports and strong communication skills. This position offers a unique opportunity to grow in a retail career.

Qualifications

• Passion for sports and customer service.
• Ability to manage data collection and entry accurately.
• Strong communication skills to address customer inquiries.

Responsibilities

• Delight customers through service and sales.
• Be proactive in enhancing customer experiences.
• Manage accurate data entry and respond to inquiries.
• Ensure a seamless checkout experience.
• Communicate issues with relevant departments.

Job description

Overview

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon KL East Mall Store!

Love sports? Customer focused? Looking for a retail career with a difference? A student? If yes, this could be the perfect role for you!

Responsibilities

• Delight all customers/sport users through the relationship and the sales of products and services on all channels.
• Take initiatives and be proactive to delight our customers.
• Be able to manage accurate data collection and entry.
• Give accurate information to customers' inquiries regarding products/services offered by the company.
• Communicate with related departments/partners to resolve customer issues promptly.
• Ensure that our users/customers have a seamless checkout experience.
• Manage and optimize back-end cash floats and balances.
• Assure the safety of teammates and users/customers at the work place.
• Share sport passion and positive energy with users/customers locally.
• Represent the first and last in-store image of our company; be professional at managing customer demands and expectations.