Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kepong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sports retailer is seeking passionate individuals for the Customer Service Team at our Kuala Lumpur store. The role requires excellent communication in English and Bahasa Malaysia, along with a customer-centric attitude and a team spirit. Responsibilities include ensuring a seamless shopping experience for customers and accurate service delivery. Candidates should possess a Bachelor Degree or Diploma and be ready to thrive in a dynamic retail environment.

Qualifications

• Strong English and Bahasa Malaysia communication skills are essential.
• Minimum qualifications Bachelor Degree/Diploma required.
• High level of service orientation.

Responsibilities

• Delight customers through relationship and sales of products.
• Manage accurate data collection and entry.
• Ensure seamless checkout experience.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Customer-centric attitude

Digitally Savvy

Team spirit

Education

Bachelor Degree/Diploma

Job description

Mission

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon KL East Mall Store! LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview

Ensure proper quality of services and strict adherence to our customer service policy. Your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. You work hand in hand with our Customer Service Leader who leads you and you benefit from a training plan to support you in the success of all your missions.

Responsibilities

• Delight all customers/sport users through the relationship and the sales of products and services on all channels.
• To take initiatives and be proactive to delight our customers.
• To be able to manage accurate data collection, entry.
• To give accurate information to customers' inquiries regarding products/services offered by the company.
• To communicate with related departments/partners to resolve customer issues promptly.
• To ensure that our users/customers have a seamless checkout experience.
• To manage and optimize back-end cash floats and balances.
• To assure the safety of my teammates and users/customers at my workplace.
• To share my sport passion and positive energy with my users/customers locally.
• Responsible for satisfying my users/customers enquiries via call/in store.
• To represent the first & last in-store image of our company, therefore, to be professional at managing customer's demands and expectation.

Profile

What Are We Looking For

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications Bachelor Degree/Diploma is required.
• Who is customer-centric with strong sense of service.
• Who is Human-First with high level of demand and communications skills.
• Digitally Savvy.
• Able to play as part of the team during the busiest times (weekends and holidays).
• You are known for your team spirit and your dynamism.
• You have a sense of responsibility, organization, and you know how to invest yourself to match your ambitions.
• As a real driver of your activity, you improve your game to develop and manage your resources independently.
• Your mission highlights your interpersonal skills.