Customer Service Operations Lead

Expressinternationalinc; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking an Operations Supervisor in George Town, Malaysia. The role involves overseeing the daily activities of customer service associates, managing escalations, and conducting performance reviews. Ideal candidates will have strong customer service skills, at least 2 years of experience in the field, and ability to effectively manage a team. Join us for a dynamic work environment where leadership and customer satisfaction are paramount.

Qualifications

• Demonstrated leadership abilities with prior supervisory experience preferred.
• Proven experience as a customer service representative with at least 2 years in the field.

Responsibilities

• Supervise a team of at least 10 customer service associates.
• Assist with training exercises as needed.
• Manage and resolve escalations from the team.
• Conduct performance scorecard reviews and coach team members.
• Ensure accurate timekeeping of attendance.

Skills

Strong customer service skills

Excellent verbal and written communication

Strong problem-solving skills

Time management

Ability to multi-task

Job description

A leading logistics company is seeking an Operations Supervisor in George Town, Malaysia. The role involves overseeing the daily activities of customer service associates, managing escalations, and conducting performance reviews. Ideal candidates will have strong customer service skills, at least 2 years of experience in the field, and ability to effectively manage a team. Join us for a dynamic work environment where leadership and customer satisfaction are paramount.