Customer Service & Operations Executive

FM Global Logistics (M) Sdn Bhd; Port Klang, Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company is seeking a Customer Service cum Operation Executive/Senior Executive in Port Klang. The role involves responding to customer inquiries, managing complaints, and coordinating with internal teams. Candidates should have a diploma or degree in a relevant field, proven customer service experience, and strong communication skills. This position offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary and benefits package

Opportunities for growth and career development

Supportive team and work environment

Qualifications

• Proven work experience in customer service or client support.
• Able to multitask in a fast-paced environment.
• Experience developing customer service policies preferred.

Responsibilities

• Respond to customer inquiries via various channels.
• Handle complaints and follow up on resolutions.
• Process customer orders and maintain records.

Skills

Strong communication and interpersonal skills

Ability to handle difficult situations

Detail-oriented and organized

Proficiency in MS Office and CRM systems

Fluency in English/Bahasa Malaysia/Mandarin

Education

Diploma/Degree in Business Administration or related field

Job description

A logistics company is seeking a Customer Service cum Operation Executive/Senior Executive in Port Klang. The role involves responding to customer inquiries, managing complaints, and coordinating with internal teams. Candidates should have a diploma or degree in a relevant field, proven customer service experience, and strong communication skills. This position offers a competitive salary and opportunities for career growth.