Customer Service Officer (Contract January 2026 – June 2026)

Stanta Mauser; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company is looking for a Customer Service Officer to manage sales administrative functions, provide excellent customer service, and coordinate effectively with teams and clients. The role requires a minimum of 1-2 years of experience in the manufacturing sector, strong communication skills, and at least a Diploma in Customer Service or Marketing. Employment benefits include five working days a week, cell phone provision, and free parking.

Benefits

5 working days per week

Cell phone provided

Free parking

Free breakfast

Qualifications

• Minimum 1-2 years working experience in the manufacturing sector.
• Knowledge in management and control of workforce.
• Professional development and experience.

Responsibilities

• Manage sales administrative functions including order processing.
• Liaise between the Sales team and customers/suppliers.
• Provide excellent customer service.

Skills

Good communication skills

Ability to plan and delegate

Able to work under pressure

Computer literate

Education

Diploma or Degree in Customer Service / Marketing

Job description

Customer Service Officer (Contract January 2026 – June 2026)

Report to: Manager

Key Responsibilities:

• To manage sales administrative functions including accurate order processing, filing and delivery scheduling.
• To lead and liaise between the Sales team and interdepartmental with customers and suppliers to ensure smooth coordination of all matters including the pricing, delivery scheduling, customer specifications and issue resolution.
• To passionately provide excellent customer service to customers.
• To maintain an efficient work environment.
• To plan production including but not limited to daily and weekly production planning.
• To be accountable margin and collection targets concurrently with the Sales team.
• Any other ad-hoc tasks to be assigned by the Management from time to time.

Skills/Requirements:

• Minimum 1-2 years working experience in manufacturing sector.
• Knowledge in management and control of workforce.
• Good communication skills.
• Report writing.
• Able to plan and delegate.
• Able to work under pressure.
• Computer literate.
• Professional development and experience.

Education:

• At least Diploma or Degree in Customer Service / Marketing discipline.

Benefits:

• 5 working days per week.
• Cell phone provided.
• Free parking.
• Free breakfast.
• Professional development and experience.

Work Location: Shah Alam, Selangor