Customer Service Officer (Contract)

Genting Simon Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Johor Bahru is seeking a candidate to manage the Information Center at Johor Premium Outlets. The role involves organizing operations, assisting customers with information, and ensuring a tidy environment. Ideal candidates should possess a minimum of SPM, have 1-2 years of relevant experience, and be fluent in Malay and English, with Mandarin as an advantage. Willingness to work shifts, weekends, and public holidays is essential.

Qualifications

• Minimum qualification of SPM.
• Preferably 1-2 years of relevant experience.
• Ability to converse fluently in both Malay and English, Mandarin is a plus.

Responsibilities

• Organize the Information Center effectively to ensure smooth daily operations.
• Assist customers with relevant information about Johor Premium Outlets.
• Attend to daily administrative and cashiering work.

Skills

Strong interpersonal and communication skills

Proficient in MS Office

Fluency in Malay and English

Problem-solving

Education

Minimum qualification of SPM

Tools

Microsoft Excel

Microsoft Word

Job description

Organize the Information Center effectively to ensure smooth daily operations.

Assist and provide customers with relevant information about Johor Premium Outlets, including details on the center, parking facilities, public announcements, issuance of Savings Passports, stroller rentals, lost and found items, currency exchange, and more.

Ensure that the Information Center is clean and tidy.

Ensure wheelchairs and strollers are maintained in a good condition.

Attend to daily administrative and cashiering work e.g. opening and closing daily sales.

Ensure that Savings Passport issued are updated.

Ensure that all tour group arrivals are handled efficiently.

Storing customer luggage or belongings.

Ensure customer grievance / disputes / feedbacks are handled tactfully and efficiently。

Other Requirements

Minimum qualification of SPM.

Preferably 1-2 years of relevant experience, with an advantage for those from similar businesses.

Possess a pleasant and friendly personality.

Strong interpersonal and communication skills.

Proficient in MS Office, Microsoft Excel, and Microsoft Word.

Ability to converse fluently in both Malay and English. Proficiency in Mandarin would be an added advantage. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

Willingness to work on shifts, weekends, and public holidays.

Willingness to be based at Johor Premium Outlets.