Customer Service (Nusajaya)

EMCO Executives; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Johor is seeking a Customer Service Representative to handle inbound calls, live chats, and emails related to customer inquiries. The ideal candidate should possess SPM/UEC/IGCSE certificates and be fluent in Malay and English, with Mandarin as a bonus. The role involves working rotational shifts across 5/6 days a week, ensuring high customer satisfaction and compliance with service expectations.

Qualifications

• Minimum education of SPM/UEC/IGCSE certificates.
• Fluent in Malay and English; Mandarin is an advantage.
• Able to work rotational shifts.

Responsibilities

• Handle all inbound calls, live chat, and email related to customer enquiries.
• Exceed customer expectations in service and information provided.

Skills

Malay

English

Communication Skills

Customer Service

Education

SPM/UEC/IGCSE certificates

Job description

Customer Service

• Salary: RM2,100
• KPI up to RM400
• Night Shift Allowance up to RM300
• Working Hours: Monday to Sunday 5/6 days, 1 off day
• Location: Nusajaya, Johor

Requirements

• Min education: SPM/UEC/IGCSE certificates.
• Malay and English. Those who can also communicate in Mandarin will be an added advantage.
• Able to work rotational shift.

Responsibilities

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.

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