Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas Full Time

Career Horizons; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur seeks an Operational Coordinator to ensure timely quotations and booking confirmations. The role involves supporting the sales team in service delivery and managing carrier/vendor relations. Responsibilities include monitoring issue resolution, data integrity, and service performance while fostering customer relationships. Ideal for those committed to service excellence and continuous improvement in operations, this full-time position offers a chance to enhance customer satisfaction.

Responsibilities

• Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
• Support operations & Sales in executing service delivery, managing carrier/vendor relations.
• Monitor timely issue/query resolution and customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell and customer retention.
• Monitor, record and report service performance with recommendations for improvement.
• Work with the sales team to strengthen customer relationships.
• Ensure service excellence and develop best-in-class platform.

Job description

Full time

• Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
• Support the operations & Sales in the execution of the service delivery. Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
• Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
• Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.
• Work with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop best-in-class platform for the customer/client.