Customer Service Manager

Country View Resources Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development company in Iskandar Puteri is seeking a Customer Service Officer to oversee the handling of vacant possession processes and ensure customer satisfaction. Responsibilities include conducting briefings, addressing purchaser inquiries, and collaborating with project teams to ensure timely project rectifications. The ideal candidate will hold a Bachelor's degree in Administration/Management and have at least 3 years of experience in customer service, along with strong communication skills in both English and Bahasa.

Qualifications

• Bachelor degree in Administration/Management or equivalent required.
• Preferably at least 3 years experience in customer service or property development.
• Good command of English and Bahasa, both written and spoken.

Responsibilities

• Oversee the handling over of vacant possession (VP) process.
• Ensure handing over is done as per schedule.
• Conduct briefings to purchasers on VP and defect submission process.

Skills

Strong customer orientation

Excellent communication skills

Interpersonal skills

Patience

Bilingual (English and Bahasa)

Computer proficiency

Education

Bachelor's degree in Administration/Management

Job description

Company

Country View Resources Sdn Bhd – Nusajaya, Johor

Responsibilities

• Oversee the entire handling over of vacant possession (VP) process i.e. keys arrangement, checklist, forms, VP handbooks and VP kits.
• Ensure handing over is done as per schedule.
• Conduct briefing to purchasers on VP and defect submission process.
• Respond to the purchasers' feedbacks / queries in tactful manner.
• Follow up closely with purchasers regarding complaints, project defects and rectification requests, provide suggestions/solutions and make sure purchasers are satisfied with the outcome.
• Work closely with project team to ensure repair works are done according to schedule.
• Conduct report to follow up on project rectification status, update and participate in joint / preinspection of property with purchasers.
• Plan and ensure daily smooth running of Customer Service Office.

Qualifications

• Bachelor degree in Administration/Management or equivalent.
• Preferably at least 3 years experience in customer service line/property development company.
• Strongly customer oriented and able to provide excellent customer services.
• Possess good communication and interpersonal skills.
• Good tempered, patient and polite.
• Good command of English and Bahasa, both written and spoken.
• Computer savvy with good ability to draft emails and handle social media.

Working Days And Working Hours

5-day work week (Monday to Friday : 9:00 am to 6:00 pm)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .