Customer Service (Logistics)

CEL Logistics; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Johor Bahru is seeking a candidate to act as the main liaison between customers, warehouse, and transport team. Responsibilities include processing customer orders, managing delivery requests, and ensuring compliance with documentation standards. The ideal candidate should be detail-oriented and proficient in SAP/WMS/Excel. This role is crucial for maintaining operational efficiency and customer satisfaction.

Responsibilities

• Main liaison between customers, warehouse, and transport team.
• Process customer orders, delivery requests, and inquiries.
• Update and monitor orders via SAP/WMS/Excel.
• Coordinate picking, packing, dispatch, and deliveries.
• Handle complaints and prepare daily operational reports.
• Ensure documentation accuracy and compliance with SOP, ISO, and safety standards.

Job description

Main liaison between customers, warehouse, and transport team.

Process customer orders, delivery requests, and inquiries.

Update and monitor orders via SAP/WMS/Excel.

Coordinate picking, packing, dispatch, and deliveries.

Handle complaints and prepare daily operational reports.

Ensure documentation accuracy and compliance with SOP, ISO, and safety standards.