Customer Service (live Chat & Email) - Basic up to 4.5k - KL Sentral - Mobile Gaming

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service recruitment firm is seeking a Customer Service representative in Kuala Lumpur. The role involves providing live chat and email support for mobile gaming customers. Candidates should have good communication skills in English and Mandarin, and either SPM with 1 year of experience, or a diploma/degree. The position offers a basic salary up to RM4500 plus allowances, and entails five working days with 24/7 shifts.

Benefits

Basic salary up to RM4500

Shift Allowance

KPI Allowances

EPF

SOCSO

5 Working days

Qualifications

• 1 year of experience in a customer service role is preferred.
• SPM or possess a diploma/degree.
• Candidates must communicate well in English and Mandarin.

Responsibilities

• Provide customer service based on live chat & email support.
• Engage with clients/customers to provide accurate information.
• Update customer cases in the system according to processes.
• Ensure all customer issues are addressed in a timely manner.

Skills

Good communication skills in English

Good communication skills in Mandarin

Education

SPM + 1 year Customer Service Experience

Diploma / Degree (fresh graduates)

Job description

Customer Service (live Chat & Email) - Basic up to 4.5k - KL Sentral - Mobile Gaming

Good communication skills in English & Mandarin

SPM + 1 year Customer Service Experience

Diploma / Degree (fresh graduates) welcome to apply

Working days : Monday - Sunday (5 days work)

Working Hour: 24/7 (Each Shift 9 hours)

Location: KL Sentral

Project: Mobile Gaming Customer Service

Requirements

Good communication skills in English & Mandarin

• SPM + 1 year Customer Service Experience
• Diploma / Degree (fresh graduates) welcome to apply
• Working days : Monday - Sunday (5 days work)
• Working Hour: 24/7 (Each Shift 9 hours)
• Location: KL Sentral
• Project: Mobile Gaming Customer Service

Responsibilities

• Provide customer service based live chat & email support to customers
• Activate and engage with client/customer and provide accurate information
• Record and update customers’ cases into the system and trackers following appropriate processes
• Provide accurate and understandable information to all customers and support partners
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
• Ensure all follow ups are done in a timely manner

Benefits

• Basic up to RM4500 + Shift Allowance + KPI Allowances
• EPF SOCSO
• 5 Working days