Customer Service Lead, Freight Forwarding Operations

eXecSearch; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier logistics service provider in Subang Jaya is seeking a proactive Customer Service Assistant Manager. You will lead the customer service team, ensuring smooth operations and high service standards. The ideal candidate has a degree in Business Administration or Logistics, with a minimum of 2 years' experience in freight forwarding. Join a supportive workplace that values teamwork and offers career advancement opportunities and competitive pay.

Benefits

Competitive salary with performance-based bonuses

Comprehensive medical and hospitalization insurance coverage

Career advancement pathways

Qualifications

• Minimum 2 years’ experience in a customer service role within the freight forwarding industry.
• Proven experience in leading, coaching, and motivating a dynamic team.
• Strong knowledge of air and ocean freight procedures, documentation, and regulatory compliance.
• Excellent interpersonal skills with strong verbal and written communication abilities.

Responsibilities

• Assist and collaborate with the Manager to achieve company objectives and performance targets.
• Lead, supervise, and support the customer service team.
• Handle escalations and provide effective, timely solutions for service-related issues.
• Monitor and enforce compliance with SOPs and regulatory requirements.

Skills

Leadership

Customer focus

Analytical skills

Communication

Problem-solving

Education

Degree or Diploma in Business Administration, Logistics, or a related discipline

Tools

Industry-standard systems for freight forwarding

Job description

A premier logistics service provider in Subang Jaya is seeking a proactive Customer Service Assistant Manager. You will lead the customer service team, ensuring smooth operations and high service standards. The ideal candidate has a degree in Business Administration or Logistics, with a minimum of 2 years' experience in freight forwarding. Join a supportive workplace that values teamwork and offers career advancement opportunities and competitive pay.