Customer Service (Korean Speaker)

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company in Kuala Lumpur seeks a bilingual Customer Support Consultant fluent in Korean and English. Responsibilities include assisting customers through various communication channels and resolving issues. A Bachelor's degree and customer service experience are preferred. The position offers a total package of up to MYR 10,000.

Qualifications

• At least 1 year of Customer Service experience in call center.

Responsibilities

• Assist customers via Korean and English language.
• Use provided tools and resources to resolve customer issues.
• Ensure proper documentation of customer problems and requests.

Skills

Korean speaker able to converse in English

Strong Customer Service Skills

Korean written and verbal communication skills

Working knowledge on Microsoft Office applications

Education

Bachelor's Degree

Job description

About the job Customer Service (Korean Speaker)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Korean and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Korean speaker able to converse in English
• Korean written and verbal communication skills
• Earned a Bachelor's Degree
• Preferably with 1 year of Customer Service experience in call center
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
KL Sentral

Remuneration
Total Package up to MYR 10,000

Consultant in Charge
Angel Chok | [e-mail] | 014 612 6048